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Message boards : Server and website : Account - password forgotten and impossible to get it back

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giuseppe
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Message 21756 - Posted: 28 Jul 2011 | 13:52:31 UTC

Hi all, this is another account just to have the possibility to get some help..

basically I forgot my pwd (or it doesnt work anymore), so I went to send an email to my address to recover it, but this is the result:


"Can't send email to x"


Solutions?

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Message 21757 - Posted: 28 Jul 2011 | 14:06:09 UTC - in response to Message 21756.
Last modified: 28 Jul 2011 | 14:44:25 UTC

I tested this, and as you say, it does not work. One for the scientists to fix.

Per chance do you use the same account details (email address and password) for other projects? If so you could try those sites.

Did you try the suggested workaround?

    2) If you forgot your account's email address, or you can't receive email there:
    If you have run BOINC under the account, you can still access it. Here's how:
    Go to the BOINC data directory on your computer (on Windows this is usually C:\Documents and Settings\All Users\Application Data\BOINC or C:\Program Files\BOINC.
    Find your account file for this project; it will have a name like account_lhcathome.cern.ch.xml (where the project URL is http://lhcathome.cern.ch).
    Open the file in a text editor like Notepad. You'll see something like
    <account>
    <master_url>http://lhcathome.cern.ch/</master_url>
    <authenticator>8b8496fdd26df7dc0423ecd43c09a56b</authenticator>
    <project_name>lhcathome</project_name>
    ...
    </account>

    Select and Copy the string between <authenticator> and </authenticator> (8b8496fdd26df7dc0423ecd43c09a56b in the above example).
    Paste the string into the field below, and click OK.
    You will now be logged in to your account; update the email and password of your account.
    Log in with authenticator
    Stay logged in on this computer

giuseppe
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Message 21759 - Posted: 28 Jul 2011 | 15:06:39 UTC - in response to Message 21757.

I tested this, and as you say, it does not work. One for the scientists to fix.

Per chance do you use the same account details (email address and password) for other projects? If so you could try those sites.

Did you try the suggested workaround?[i]



Yep. but unluckily it's a new install on a new pc :(

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Message 21762 - Posted: 28 Jul 2011 | 15:21:41 UTC - in response to Message 21759.

Hi, check the PM. The mail server is down.

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Message 21765 - Posted: 29 Jul 2011 | 10:56:54 UTC - in response to Message 21762.

Hi, check the PM. The mail server is down.



I answered, did u received it?

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Message 21768 - Posted: 29 Jul 2011 | 20:04:42 UTC - in response to Message 21765.

Now yes :)

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Message 58958 - Posted: 21 Jun 2022 | 20:47:28 UTC

Unfortunately, the problem exists again. Not with me but with another user ("X_FISH"). He has reinstalled Boinc on a computer and now the password is no longer accepted.

The password cannot be reset because sending it to his e-mail address is being refused.

Can he therefore contact someone directly by e-mail? Or should I send his email address, which is linked to his account, to someone via PN?

Many thanks in advance on behalf of X_FISH

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Message 58960 - Posted: 23 Jun 2022 | 1:45:24 UTC

I'm also having this problem with a different account. If you guys could fix the email server or help me reset my password, it would be appreciated.

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Message 58967 - Posted: 26 Jun 2022 | 13:39:04 UTC

This project also didn't send me an immediate email notification of a private message - although I have that set in my preferences.

That needs to work, for the project's benefit as well. I (very) occasionally send the admins an urgent PM if something goes wrong.

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Message boards : Server and website : Account - password forgotten and impossible to get it back

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