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Message boards : Graphics cards (GPUs) : Nastiest driver corruption I've seen?

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Thamir Ghaslan
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Message 7338 - Posted: 11 Mar 2009 | 9:10:46 UTC
Last modified: 11 Mar 2009 | 9:14:16 UTC

I'm not sure if I've finally burned my GTX 280, or if its some serious driver issues under windows xp 32.

This card has been running non stop since August with hardly any problems. However, I woke up today and found my computer rebooted, possibly due to some Microsoft auto patches.

Any time I'd boot windows, I'd get a corrupted screen and cursor.

I've tried every solution known to man to get it working decently again with hardly any success.

System restore to the previous date, did'nt resolve.

Removed the driver, used driver sweep, and reinstalled the driver, did'nt resolve.

Went downgrading one driver step at a time, where I'm at 182.08, 182.05, 181.22, 181.20, did'nt resolve.

I have one screen now, and can get any resolutions, when I try to attach the TV, it crashes with either blue, white, green, yellow screens.

Any attempt to query Cuda, either through pure boinc (gpugrid was detached in safe mode), or other cuda apps, color crash.

The crash will not go by a soft reboot or shut down, I have to hard shutdown, unplug the power cable, wait a minute, and then power up again.

Otherwise, if I don't wait for a minute, the graphics card will blow its fan in full throttle during the boot up while not displaying anything on screen.

What am I missing?

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Message 7344 - Posted: 11 Mar 2009 | 15:34:00 UTC - in response to Message 7338.

I woke up today and found my computer rebooted, possibly due to some Microsoft auto patches.

This happened to me, too. After that I got no video signal any more.
First I thought it could be a driver problem. But an install of the GTX 295 into a brand new PC immediately causes beeps signaling a damaged video card. 480 Euros are gone. :- (



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Message 7348 - Posted: 11 Mar 2009 | 16:35:27 UTC - in response to Message 7344.

I woke up today and found my computer rebooted, possibly due to some Microsoft auto patches.

This happened to me, too. After that I got no video signal any more.
First I thought it could be a driver problem. But an install of the GTX 295 into a brand new PC immediately causes beeps signaling a damaged video card. 480 Euros are gone. :- (




I'm slowly heading into thinking its REALLY burned!

Other forums suggested that I reinstall XP, since I had windows 7 lying around and never really tested it, I went for that path.

Still garbled after installing 7.

I switched the PCI-E slot, still garbled!

Only thing I have'nt tried is try to change the power rails, since my antec 850 has built in pci-e rails and 2 free connectors that I need to get cables for.

And last but not least, try a different motherboard.

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Message 7351 - Posted: 11 Mar 2009 | 17:41:25 UTC - in response to Message 7348.

Try the card on another computer.

gdf

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Message 7356 - Posted: 11 Mar 2009 | 21:25:31 UTC - in response to Message 7344.

480 Euros are gone. :- (


I don't think the warrenty period on your 295 is already over?

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Message 7365 - Posted: 12 Mar 2009 | 4:20:06 UTC - in response to Message 7356.

Download this and run it - one look will tell you if the card is zapped

http://www.techpowerup.com/downloads/1333/TechPowerUp_GPU-Z_v0.3.2.html

Regards
Zy

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Message 7396 - Posted: 12 Mar 2009 | 19:58:14 UTC - in response to Message 7365.

Download this and run it - one look will tell you if the card is zapped

@Zydor
Thanks - but there is no video signal with the card inserted into the PC. So I can't use this. :- (

I don't think the warrenty period on your 295 is already over?

@ETA
The card was running perfectly and presumably got damaged by a reboot. Hence it wouldn't be okay for me to ask the dealer for a new one on warranty.
But thanks for the idea. :- )

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Message 7401 - Posted: 12 Mar 2009 | 20:42:55 UTC - in response to Message 7396.
Last modified: 12 Mar 2009 | 20:43:16 UTC

The card was running perfectly and presumably got damaged by a reboot. Hence it wouldn't be okay for me to ask the dealer for a new one on warranty.


Damaged by a reboot? Sounds really unlikely! Unless the reboot was caused by a temporary overvoltage, think thunderstorm / lightning.

Or: maybe the dying card caused the reboot? Apart from voltage, temperature, a bios flash or an elefant on the run there's nothing [I can think of right now] that could destroy a card, certainly not a reboot in a healthy motherboard. I'd rather suspect the card died due to usage.. a case the manufacturer should be responsible for.

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Message 7408 - Posted: 13 Mar 2009 | 4:53:25 UTC

That is why I chose to buy XFX brand video cards. When getting the same model video card, the only physical difference I could find between one brand and another was the sticker they put on them, and maybe if they tweaked the vbios settings. I knew with CUDA, I'd be working mine hard. So, for me, it came down to who stands behind them best, and XFX offers a lifetime warranty, even if you overclock. Hopefully, yours is by XFX and you registered it within 30 days. I think that's the only requirement they have. If so, go here to get yours replaced...

http://www.xfxforce.com/en-us/Features/DoubleLifetimeWarranty.aspx

For other brands, check and see what their warranty is, and even if expired, wouldn't hurt to ask anyway. Perhaps they'll surprise you. Wouldn't lose anything for asking them. Good luck!

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Message 7409 - Posted: 13 Mar 2009 | 6:23:28 UTC - in response to Message 7408.

I've never seen an nVidia board partner with a warranty of under 1 year, and the 295 has been on the market less than 3 months.

This is a manufacturer issue. Contact your graphics card manufacturer for support. They'll either help you fix your issue, or issue an RMA for you to return the board and get a new one.

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Message 7427 - Posted: 13 Mar 2009 | 20:50:28 UTC

That lifetime warrenty seems nice, but apparently it's not available in Europe. Don't know about Thamirs country, though.

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Message 7431 - Posted: 13 Mar 2009 | 21:16:58 UTC - in response to Message 7427.

That lifetime warrenty seems nice, but apparently it's not available in Europe. Don't know about Thamirs country, though.

MrS


Its... complicated. :P

I bought my card while I was vacationing in London last August. It was a leadtek.

I've lost the receipt, and the store name!

I've jumped ships now, I found an ATI 4870x2 at the local stores here and bought it. The price is comparable to US averages. Most stores had Nvidias 285s that sells at twice the US average.

The local store had a: "NO EXCHANGE, NO WARRANTY, NO CUSTOMER SERVICE, THE CUSTOMER IS ALWAYS WRONG AND WE ARE RIGHT" attitude on the invoice.

I've installed windows 7 and got the beta drivers and now I'm too lazy to do the online registration.

Don't have time to mingle around with it but I'm considering switching to milkyway@home or folding and burn this thing in another 6 months. :P

Either that or set the fan speed to 100% instead of auto!

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Message 7432 - Posted: 13 Mar 2009 | 22:05:52 UTC - in response to Message 7431.

The ATIs absolutely rock at Milkyway.. I know what I'd be doing if I had one. Put it into some PC, which is far enough away so I don't have to hear the noise and let it crunch.. with some cooling ;)

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Message 7455 - Posted: 14 Mar 2009 | 23:58:51 UTC

I can tell you for a fact you have indeed fried your card. I have fried two, yes that's $1200 dollars CDN, GTX 280's. One at the begining of Feb and the other about 2 weeks ago. Lucky like pharrg said, I bought XFX. First RMA'd card I get on Monday 16 Mar. Second one well still waiting for an RMA #.

Coincidently what was the serial #?

Mine were J6F122111 (a ver 1.0 board) and J7F244456 (a ver 1.1 board).

Cheers
Pat

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Message 7460 - Posted: 15 Mar 2009 | 4:29:37 UTC - in response to Message 7455.

I can tell you for a fact you have indeed fried your card. I have fried two, yes that's $1200 dollars CDN, GTX 280's. One at the begining of Feb and the other about 2 weeks ago. Lucky like pharrg said, I bought XFX. First RMA'd card I get on Monday 16 Mar. Second one well still waiting for an RMA #.

Coincidently what was the serial #?

Mine were J6F122111 (a ver 1.0 board) and J7F244456 (a ver 1.1 board).

Cheers
Pat


I'll have to check later today considering I'm wasting time at work :P, but I did some quick searching on leadtek Taiwan, and they wont warrant any product sold outside north America and they also wont ship anything outside North America.

I'll have to think of a workaround to RMA it. ;)

In the meantime I've jumped to ATI. They might be the underdogs, and personally with all the web opinions and biased review sites of who is the greatest its really hard to form an opinion, so I'll keep my mouth shut. :P

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Message 7461 - Posted: 15 Mar 2009 | 8:48:32 UTC - in response to Message 7455.



Coincidently what was the serial #?

Mine were J6F122111 (a ver 1.0 board) and J7F244456 (a ver 1.1 board).

Cheers
Pat


Serial number: 0062208010473

Bios version: 62.00.0e.00.01

Interesting, that I see a sticker with an if removed, warranty is invalid, dated 2008/6/02

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Message 7463 - Posted: 15 Mar 2009 | 10:33:55 UTC - in response to Message 7461.
Last modified: 15 Mar 2009 | 10:34:33 UTC

Duh, what was I thinking. Your card is not XFX, so it should not have the same serial. The serial you must be using is the one under the barcode and funny thing about that is my last three are 322 where yours is 473. It makes me wonder if that is a serial or a barcode number. One thing I noticed your BIOS is 62.00.0E.00.01, mine is 62.00.0E.00.75, that a big change if there were 74 iterations in the one month difference of date of manufacturing.

Good luck with the workaround. Let me know how you fare out.

Cheers
Pat

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Message 7467 - Posted: 15 Mar 2009 | 11:07:33 UTC - in response to Message 7431.
Last modified: 15 Mar 2009 | 11:08:12 UTC

Within Europian Economic Community.

Supply of Goods to Consumers Regulations 2002 section 48A

Changes to the Sales of Good Act, came into force at the end of March 2003, allowing customers greater power when returning faulty goods. On the 31st of March 2003, the Sale and Supply of Goods to Consumers Regulations 2002 updated the existing Sales of Goods Act. One of the implications of the new regulations was that consumers can now seek repair, replacement, partial or full refund on any goods that were faulty or defective at the time of purchase. More importantly, consumers no longer have to prove that the goods were faulty when purchased; instead the retailer will have to prove that they were not! These provisions do not apply to the fair wear and tear or misuse of goods and after the six-month period the onus will return from the retailer back to the consumer.

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Message 10454 - Posted: 8 Jun 2009 | 15:40:58 UTC

Within the UK you have 1 year minimum warranty, I have a nagging feeling this has recently been updated to two years, just don't tell them you ran it 24/7 crunching, as they will probably try to claim you were not using it for its intended purpose.

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Message 10461 - Posted: 9 Jun 2009 | 11:41:06 UTC - in response to Message 10454.

Yeah, might have been 2 years from the EU, not entirely sure what product categories that covered however.

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