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Message boards : Graphics cards (GPUs) : A lot of Failures on XP with a GTX470

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chuckbens
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Message 34956 - Posted: 9 Feb 2014 | 16:49:41 UTC

I am getting a lot of errors after "upgrading" to a GTX470 on a dedicated cruncher. I was running a GTX275 before. I know the 470 is still an older card, but the price was right. Free, thanks to a team-mate!

Anyway, I am getting 2 different errors:
Exit status 80 (0x50) Unknown error number
-97 (0xffffffffffffff9f) Unknown error number

Also, I noticed in the log that BOINC is suspending and resuming a LOT even on tasks that complete normally. I have the TThrottle running and keeping the GPU temp at or below 90 degrees Celsius. I am sure it probably throttling it back occasionally. Without TThrottle running the temp gets to around 92 degrees Celsius.

I am currently running the latest version of BOINC and the latest graphics driver. I am running XP on that machine currently, but will be upgrading soon.

Any ideas? Should I stop Tthrottle or set the temperature a little higher?

Thanks,
Chuck

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Message 34957 - Posted: 9 Feb 2014 | 16:56:19 UTC

I also found these error messages:

The simulation has become unstable. Terminating to avoid lock-up (1)
SWAN : FATAL : Cuda driver error 719 in file 'swanlibnv2.cpp' in line 1963.

Thanks again,
Chuck

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Message 34959 - Posted: 9 Feb 2014 | 19:30:31 UTC - in response to Message 34956.

I am running XP on that machine currently, but will be upgrading soon.


Correct me if I am wrong but I think the general consensus amongst Windows users who crunch GPUgrid is that with respect to running GPUgrid tasks, getting rid of XP and installing Vista/7/8 is actually a downgrade in terms of both performance and stability.

The only OS option available to you that is truly an upgrade is to switch to Linux... best performance, most user friendly and most stable.

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Message 34961 - Posted: 9 Feb 2014 | 19:50:17 UTC - in response to Message 34959.

I am running XP on that machine currently, but will be upgrading soon.


Correct me if I am wrong but I think the general consensus amongst Windows users who crunch GPUgrid is that with respect to running GPUgrid tasks, getting rid of XP and installing Vista/7/8 is actually a downgrade in terms of both performance and stability.

The only OS option available to you that is truly an upgrade is to switch to Linux... best performance, most user friendly and most stable.



Second that!

skgiven discusses this (XP vs vista/7/8)performance issue on another thread here: http://www.gpugrid.net/forum_thread.php?id=3615&nowrap=true#34939

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Message 34963 - Posted: 10 Feb 2014 | 4:08:42 UTC - in response to Message 34959.

I've been debating switching over to Ubuntu on that machine. It will be a learning curve, but you gotta learn sometime!

Thanks,
Chuck

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Message 34965 - Posted: 10 Feb 2014 | 12:53:49 UTC - in response to Message 34963.

There is a bit of a learning curve and there is the possibility that there is something wrong with your hardware. Ubuntu can't fix a hardware problem so to avoid disappointment and a scenario like "darn, I've invested 2 months into learning Linux and my card still gets errors!", I would do a little more research into what's going wrong in your situation. Let me explain.

XP uses a different driver model than Vista/7/8. As far as I know you shouldn't be getting the errors you're getting with XP, they seem to be more of a Vista/7/8 phenomenon. My advice is that if you can't get that card to run stable under XP then something else is wrong and Ubuntu probably isn't going to fix that. The card itself might be defective, for example. I would wait for someone more experienced with Windows than I am to comment. Also, I have no experience with the 4xx series of cards as my first was a 5xx. Again, one of the more experienced crunchers might have just the tip you need to get your 4xx card running right on XP alone.

To me your card seems to be running rather hot. Maybe the temps you've mentioned are normal for 4xx cards but if not then one of the first things you should do (if you haven't done so already) is blow the dust out of the fan and cooling fins and, just as important, renew the thermal grease under the heat sink. If that doesn't cure the heat problem then perhaps you need to look at increasing the GPU fan speed or other measures.

If you decide to install Ubuntu then be aware that AFAIK, Linux doesn't have the equivalent of TThrottle so don't depend on that as part of the solution under Linux. Anyway, throttling the GPU is probably not the best approach and it doesn't seem to be working under XP so again, there seems to be something else wrong. A better way to get the temp down would be to increase the fan speed and/or decrease the clock speeds. That's all doable on Linux and it's doable on XP too.

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Message 34968 - Posted: 10 Feb 2014 | 16:02:00 UTC - in response to Message 34965.

There is a bit of a learning curve.
If you decide to install Ubuntu then be aware that AFAIK, Linux doesn't have the equivalent of TThrottle so don't depend on that as part of the solution under Linux. Anyway, throttling the GPU is probably not the best approach and it doesn't seem to be working under XP so again, there seems to be something else wrong. A better way to get the temp down would be to increase the fan speed and/or decrease the clock speeds. That's all doable on Linux and it's doable on XP too.


I WISH someone would come up with a package for linux that would include everything one needs, and it auto installs! That would make it ALOT easier for us Windows folks to switch over to Linux. I don't care which version of Linux it works on as long as it is a free one, but being able to have essentially a plug and play setup would make things REALLY nice and easy. Maybe even two packages, or one with the option to use or not use a gpu, and include all the lib etc files one needs to crunch for any project.

I know I am dreaming again, but hey it is fun!!

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Message 34969 - Posted: 10 Feb 2014 | 16:28:09 UTC - in response to Message 34968.

Mikey, I've been thinking exactly the same thing. It's doable but would it be accepted and adopted? The idea deserves a new thread as it's kind of off-topic in this one. I have to go now but if you want to start a new thread on it I can join later with some ideas I have. Let's get some ideas regarding exactly what people want and what they would be willing to try and/or adopt and see what can be done.

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Message 34971 - Posted: 10 Feb 2014 | 22:21:44 UTC - in response to Message 34969.

Mikey, I've been thinking exactly the same thing. It's doable but would it be accepted and adopted? The idea deserves a new thread as it's kind of off-topic in this one. I have to go now but if you want to start a new thread on it I can join later with some ideas I have. Let's get some ideas regarding exactly what people want and what they would be willing to try and/or adopt and see what can be done.


That works for me.

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Message 34972 - Posted: 10 Feb 2014 | 22:54:23 UTC - in response to Message 34956.

I am getting a lot of errors after "upgrading" to a GTX470 on a dedicated cruncher....
Also, I noticed in the log that BOINC is suspending and resuming a LOT even on tasks that complete normally.

It could cause the errors in itself.
You should set the BOINC manager to use the GPU while your computer is in use, and if there are some applications which need a lot of GPU power then you should put them on the exclusive application list in the BOINC manager, or suspend GPU activity in the BOINC manager manually (by right clicking on its icon) when you are using those apps. You should also set the BOINC manager to use the CPU at 100% of the time (to avoid suspending and resuming a LOT).

I have the TThrottle running and keeping the GPU temp at or below 90 degrees Celsius. I am sure it probably throttling it back occasionally. Without TThrottle running the temp gets to around 92 degrees Celsius.

Maybe TThrottle suspending the apps that often, so you should find another way to reduce the GPU temperature, as 90ºC is way too high.
You should:
1. clean the fins of the GPU's cooler with an air duster.
2. Increase the airflow in your computer's case. (add 1 fan at a time as adding too many fans could be counter productive, or remove the side cover)
3. Increase the GPU's fan speed with a 3rd party utility like MSI Afterburner (it works with other manufacturer's cards too)
4. lower your GPU's frequency and its operating voltage.

I am currently running the latest version of BOINC and the latest graphics driver. I am running XP on that machine currently, but will be upgrading soon.

XP is the best Windows OS for GPU crunching.

Any ideas? Should I stop Tthrottle or set the temperature a little higher?

Try to keep the card's temperature as low as possible. Don't let it go over 80ºC in the long term.

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Message 34976 - Posted: 11 Feb 2014 | 13:26:00 UTC

Is that a typo to recommend to lower the voltage? ;)
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Message 34978 - Posted: 11 Feb 2014 | 14:32:58 UTC - in response to Message 34972.
Last modified: 11 Feb 2014 | 14:39:21 UTC

Zoltan -

I have read a lot about that cards temperatures and I am hearing the card is fine in the low 90's and it maxes at 104... It does seem VERY high though. However, the fan on the card is barely running and when it does get to 90 it self regulates and never gets over 92. I had set Tthrottle at 90, but changed it to 92 and now I am not seeing the suspend/resume cycle anymore.

The machine is a dedicated machine that sits in my VERY cold garage right now. I have to use TeamViewer to log into it remotely occasionally. So, I have the CPU and memory settings at 85% so I can log in!

Thanks for the tip about MSI Afternurner. I didn't know it would work with other cards.

Thanks,
Chuck

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Message 34979 - Posted: 11 Feb 2014 | 14:36:51 UTC - in response to Message 34965.
Last modified: 11 Feb 2014 | 14:37:34 UTC

Dagorath -

Thanks for the advice. I agree that learning Linux is going to be a learning curve and that there could still be a hardware issue with that card...

I am going to have to do something by the end of April anyway since XP is going end-of-life then.

In the mean time, I will explore the other options you mentioned.

Thanks,
Chuck

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Message 34982 - Posted: 11 Feb 2014 | 16:47:55 UTC - in response to Message 34978.

However, the fan on the card is barely running and when it does get to 90 it self regulates and never gets over 92. I had set Tthrottle at 90, but changed it to 92 and now I am not seeing the suspend/resume cycle anymore.


That's the problem... the fan isn't ramping up fast enough. 2 of my 3 cards are like that too and I have to "manually" force the fan to a higher speed. You can use MSI Afterburner to do that on your card. If it's in a cold garage you should easily be able to keep the temp below 70*C. Though the specs may say low 90s is fine I would try for at least less than 80*C.

If that all works out then I would say you won't be disappointed migrating to Linux. However, since that machine is a dedicated cruncher, I have to wonder if it makes sense to migrate. I mean yes XP is reaching end of life but if the only thing that machine does is crunch then it probably doesn't need constant security updates. And it doesn't suffer from all the things that afflict Vista/7/8. I'm not trying to talk you out of Linux, just saying don't do work you don't need to do. On the other hand, just wanting to see what Linux is all about is a good enough reason and I doubt you'll find the learning curve as nasty as a lot of people think it is. Also, Linux has some nice networking functionality built in (or installable for free) that you might find handy for managing your rigs remotely.


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Message 34986 - Posted: 11 Feb 2014 | 23:15:48 UTC - in response to Message 34976.

Is that a typo to recommend to lower the voltage? ;)

No :)
When the GPU temperature is that high - and there's no other way to reduce that - you should underclock your GPU, and as a consequence of the lower clock you can reduce the voltage also, which will further decrease the power draw of the GPU.

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Message 34993 - Posted: 12 Feb 2014 | 12:36:52 UTC

I'm on the 'fix the fan curve' team. Because you are in a cold garage it should be easy to get the fan curve fixed to keep temps lower and you could then also stop running T-Throttle. The old 4XX GPUS are known to be power hogs and more specifically the pattern moves from linear to logarithmic after 75C. Crank the fan and let your 470 do it's best!!!
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Message 34995 - Posted: 12 Feb 2014 | 15:16:25 UTC - in response to Message 34993.

Everyone -

I installed the MSI Afterburner. Wow what a difference! I adjusted the fan curve and my temps went from around 90 to around 70! It's in the garage now and it isn't bothering anyone. This summer when I bring it back into the utility room may be a little different, but for now it is really cool.

Thanks for all the input! I may look into the heat shield grease when I bring it back inside.

Chuck

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Message 34997 - Posted: 12 Feb 2014 | 15:19:54 UTC - in response to Message 34982.

If that all works out then I would say you won't be disappointed migrating to Linux. However, since that machine is a dedicated cruncher, I have to wonder if it makes sense to migrate. I mean yes XP is reaching end of life but if the only thing that machine does is crunch then it probably doesn't need constant security updates. And it doesn't suffer from all the things that afflict Vista/7/8. I'm not trying to talk you out of Linux, just saying don't do work you don't need to do. On the other hand, just wanting to see what Linux is all about is a good enough reason and I doubt you'll find the learning curve as nasty as a lot of people think it is. Also, Linux has some nice networking functionality built in (or installable for free) that you might find handy for managing your rigs remotely.


Good point, the only thing it does is connect to BOINC and TeamViewer. As long as I don't surf on it I should be ok with AVG running on it.

Thanks for all the advice,
Chuck

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Message 34998 - Posted: 12 Feb 2014 | 15:24:43 UTC - in response to Message 34993.

Because you are in a cold garage it should be easy to get the fan curve fixed to keep temps lower and you could then also stop running T-Throttle.


So, I can stop running Tthrottle now? I guess that makes sense now that Afterburner is consistently keeping it around 70.

Thanks,
Chuck

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Message 34999 - Posted: 12 Feb 2014 | 15:44:09 UTC - in response to Message 34998.

Because you are in a cold garage it should be easy to get the fan curve fixed to keep temps lower and you could then also stop running T-Throttle.


So, I can stop running Tthrottle now? I guess that makes sense now that Afterburner is consistently keeping it around 70.

Thanks,
Chuck


Glad to hear you've got it down to ~70. Yes, stop running TThrottle.

Are the fans running at maximum speed? I believe maximum is 80%? I'm asking because as the weather becomes warmer you'll need to increase the fan speed to maintain the 70*C target temperature. It would be nice if you had software that could monitor the actual temp and adjust the fan speed to maintain the target temp. Does MSI Afterburner or anything for Windows do that?

The alternative to temperature monitoring software is to modify the firmware in the GPU's BIOS which is what Snow Crash refers to as "recurving the fan speed".

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Message 35003 - Posted: 12 Feb 2014 | 18:03:45 UTC - in response to Message 34999.

Dagorath -

Thanks, I'll stop running Tthrottle.

When the weather get warmer I bring the machine inside and put it in our mudroom. I just got the 470 so I don't know how it will do in there. At least I have options now. I do believe the heat sink needs to be re-seated with new grease though.

Afterburner allows you to set a fan speed curve. You pick the fan speed percentage based upon the temp and it will adjust it accordingly.

Thanks,
Chuck

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Message 35009 - Posted: 12 Feb 2014 | 19:46:26 UTC - in response to Message 35003.

OIC now what Snow Crash meant by fixing the curve.

Renewing the thermal grease is always a good idea with gear picked up used. Ya never know what dried out old piece of crud lurks under a used heatsink.

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Message 35014 - Posted: 13 Feb 2014 | 11:52:40 UTC

chuckbens - looking at your successful tasks I think you can get much more from you 470 as they are reporting many times "suspended by user request".
Maybe check that the BOINC "processor" settings:

While computer is in use = checked
Use GPU while computer is in use = checked
While processor usage is less than = 0
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Message 35086 - Posted: 16 Feb 2014 | 0:32:48 UTC - in response to Message 35014.

While computer is in use = checked
Use GPU while computer is in use = checked
While processor usage is less than = 0


I have my computer usage set to less than 85% because I log into the machin with TeamViewer once a day or so (more lately) to check on it. I recently uninstalled Tthrottle on it - that may have been trying to throttle it back when the temp got too high. The temps are great now thanks to Afterburner!

Chuck

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Message 35545 - Posted: 6 Mar 2014 | 22:48:16 UTC

Update -

I have another GTX470 card in a new Windows 8 dedicated cruncher. I am no longer running TThrottle. I am only using the MSI Afterburner. I have a "GPUGrid Short Run" crunching on the machine now. I logged in with TeamViewer and saw that the GPU is jumping from 90+% down to 0% over and over again. I can see no reason for this. The GPU temp is around 60 degrees and my fan is running at 80%.

Here are my settings under "Computing Preferences":
While computer is in use is checked
Use GPU while computer is in use is checked
While process usage is less than 0 - which means no restrictions
Use at most 90% of CPU time

I have no idea what is going on. I am running BOINC 7.2.33 and NVidia driver from 12/19/2013 - 9.18.13.3221.

Any more ideas?

Chuck

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Message 35546 - Posted: 6 Mar 2014 | 22:53:47 UTC
Last modified: 6 Mar 2014 | 22:59:23 UTC

I just checked on my previous tasks - I shoulda done it sooner...

This task: http://www.gpugrid.net/result.php?resultid=7887082 is very similiar to about 40 others that have failed in the last 2 weeks or so. None have completed successfully.

I stopped taking any new tasks on that machine until I can figure it out...

Chuck

P.S. As soon as I killed the GPUGrid task my GPU use went steadily to 90+% and finished two Milkyway@home tasks in less than 5 minutes.

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Message 35551 - Posted: 6 Mar 2014 | 23:44:06 UTC

The reason that your GPU is stopping and starting may be that the CPU is starting and stopping. When you set CPU usage at 90%, it runs at 100% for a bit then stops for a bit. Try setting your CPU usage at 100% so the GPU can receive constant support from a CPU core. If you need to free up CPU resources try setting the maximum number of cores used for crunching to 1 less than the number of available cores.

Hope that helps.

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Message 35563 - Posted: 8 Mar 2014 | 14:19:25 UTC - in response to Message 35551.

The reason that your GPU is stopping and starting may be that the CPU is starting and stopping. When you set CPU usage at 90%, it runs at 100% for a bit then stops for a bit. Try setting your CPU usage at 100% so the GPU can receive constant support from a CPU core. If you need to free up CPU resources try setting the maximum number of cores used for crunching to 1 less than the number of available cores.

Hope that helps.


I HATE those non intuitive settings, a non programmer would think like chuckbens did, 90% means run all the time but at only 90% usage, NOT 100% on for 9 out of ten clock ticks then 100% off for 1 clock tick! This ends up with a 90% average, but that isn't what most people think of when they see that setting. Most people think of it as a dimming light switch, not like a standard on or off light switch.

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Message 35673 - Posted: 16 Mar 2014 | 9:34:24 UTC

Since loading nvidia driver 335.23 when my computer starts up I get an error on the work unit that was being processed when I shut down.
And yes I did uninstall the previous driver before installing this one.
I have a GeForce GTX 670 on Windows 7
The last unit to do this reports "FATAL : Cuda driver error 715 in file 'swanlibnv2.cpp' in line 1963".

Any ideas please?

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Message 35682 - Posted: 16 Mar 2014 | 12:16:38 UTC - in response to Message 35673.
Last modified: 16 Mar 2014 | 12:36:34 UTC

Try to exit Boinc and then shut down.

Your temps are on the high side. Suggest increased GPU fan speeds.
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Message 35689 - Posted: 16 Mar 2014 | 17:00:54 UTC - in response to Message 35682.

Thank you I will try that when current work unit has finished.
Sorry about posting in the wrong place have tried again now.
The link to how to ask for help doesn't work.

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Message 35698 - Posted: 16 Mar 2014 | 21:41:21 UTC - in response to Message 35689.

Hi Fred, Don't worry about posting in the wrong place, it doesn't bother anyone here.

It might be an issue with your system trying to shut down before the WU closes up properly (saves itself to disk), with the driver or with Boinc. I've a similar system with a similar GPU and driver but don't see this issue.

The Bit.ly link works for me, but it might depend on your browser, ISP or cached DNS info (start, run, CMD, ipconfig -flushdns might sort things out, if its not the browser).

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Message 35724 - Posted: 18 Mar 2014 | 16:15:28 UTC - in response to Message 35698.
Last modified: 18 Mar 2014 | 16:18:54 UTC

This might be some odd security issue with the driver. Possibly being blocked by antivirus or the system, or just taking to long to load...

You might want to try adding a Boinc start delay option to your cc_config file, or creating a cc_config file and adding it:

<cc_config>
<log_flags>
<coproc_debug>1</coproc_debug>
</log_flags>

<options>
<start_delay>30</start_delay>
</options>
</cc_config>

You don't need to add the coproc_debug flag, I just put it there as filler.

If you (W7) need to create a cc_config.xml file, do so in the Program Data folder for Boinc, using a text editor (Notepad). The default location of the folder is, C:\ProgramData\BOINC (this folder will likely be hidden, but should open if you type it into Explorer).
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